Frequently Asked Questions

Measure your dog's neck and the widest part of the chest with a soft tape, then compare with the size chart on the product page. If your dog is between two sizes, pick the larger one.

Standard shipping is a small flat rate and usually arrives in 5 to 10 business days. Orders over $200 ship free (6 to 12 business days).

Please check the size chart on each product page before you order. We do not offer size exchanges; change-of-mind returns follow our Return & Refund Policy.

Natural rubber bones and tightly woven rope toys outlast plush by a wide margin. Always pick a toy larger than your dog's mouth and take it away once pieces start to come off.

A properly sized collar or harness, a 6 ft leash, food and water bowls, a bed that fits the crate, a few soft chew toys for teething and plenty of poop bags.

A waterproof seat cover catches fur, mud and drool, and a travel bowl with a spill-proof bottle keeps your dog comfortable at every stop.

For dogs that pull, small breeds and dogs with breathing or neck issues, a well-fitted harness spreads the pressure across the chest instead of the throat. Keep a collar on for ID tags.

Yes. Checkout runs over an encrypted connection and card payments are handled by our payment provider, so we never store your full card number.