This Privacy Policy explains how PupPooch (“we”, “us”) collects, uses and shares information when you visit puppooch.com or place an order with us.
Information we collect
- Order and account information: your name, email address, phone number, billing and shipping addresses, and the products you order.
- Payment information: payments are processed by third-party payment providers. We do not store your full card number on our website.
- Messages: information you send us through the contact form or by email.
- Newsletter: your email address if you subscribe.
- Device and usage information: such as IP address, browser type, pages visited and how you arrived at our site, collected through cookies and similar technologies.
How we use your information
- To process, fulfill, ship and support your orders
- To communicate with you about your order, account or questions
- To send marketing emails if you have subscribed (you can unsubscribe at any time)
- To prevent fraud and keep our website secure
- To understand how our website is used and improve it
- To comply with legal obligations
How we share information
We share information only as needed to run our store:
- Fulfillment partners and suppliers who prepare and ship your order, and shipping carriers who deliver it
- Payment providers who process your payment
- Service providers that host our website, send email and help us operate the store
- Authorities when required by law or to protect our rights
We do not sell your personal information.
Cookies
We use cookies to keep your cart and account working, remember your preferences and understand site traffic. You can block or delete cookies in your browser settings, but parts of the store, such as the cart and checkout, may not work without them.
Data retention
We keep order information for as long as needed to fulfill orders and to meet our tax, accounting and legal obligations. Other information is kept only as long as it is needed for the purposes described above.
Your choices and rights
You can ask us to access, correct or delete your personal information, or unsubscribe from marketing emails at any time. Depending on the state where you live, you may have additional privacy rights under state law. To make a request, contact us. We may need to verify your identity before completing a request.
Security
We use reasonable safeguards to protect your information, including encrypted connections (HTTPS). No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children’s privacy
Our store is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version is always posted on this page.
Contact
For privacy questions, contact us.
PupPooch, operated by Kaarvaan Group LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States