Terms of Service

The terms that apply when you use our website and shop with us.

Last updated October 24, 2026

On this page
  1. Products and descriptions
  2. Prices and availability
  3. Orders and payment
  4. Shipping, returns and refunds
  5. Using our products safely
  6. Intellectual property
  7. Reviews and submissions
  8. Disclaimer and limitation of liability
  9. Governing law
  10. Changes to these terms
  11. Contact

These Terms of Service apply to your use of puppooch.com and to any purchase you make from PupPooch (“we”, “us”). By using our website or placing an order, you agree to these terms.

Products and descriptions

We try to describe and display our products accurately. Colors, sizes and measurements may vary slightly from what you see on screen, and measurements are approximate. Always check the size chart on the product page before ordering.

Prices and availability

Prices are shown in US dollars and may change without notice. Products are subject to availability. If an item is out of stock or listed at an incorrect price because of an error, we may cancel the order and refund any payment received.

Orders and payment

Your order is an offer to buy. We may accept or decline any order, including orders we believe are fraudulent. Payment is taken when you place your order and is processed by our third-party payment providers.

Shipping, returns and refunds

Shipping is covered by our Shipping Policy. Returns, refunds, cancellations and damaged or incorrect items are covered by our Return & Refund Policy. Both are part of these terms.

Using our products safely

Choose the right size and type of product for your dog and follow the product instructions. Supervise your dog when using toys, chews, collars, harnesses and other products, check them regularly for wear, and replace any damaged item. No toy or chew is indestructible.

Intellectual property

The content of this website, including text, graphics, logos and design, belongs to PupPooch or its licensors and may not be copied or used without our permission.

Reviews and submissions

If you submit a review or other content, you confirm it is honest and your own, and you give us permission to display it on our website and in our marketing.

Disclaimer and limitation of liability

Our website and products are provided “as is” to the fullest extent permitted by law. To the fullest extent permitted by law, PupPooch is not liable for any indirect, incidental or consequential damages, and our total liability for any claim related to an order will not exceed the amount you paid for that order. Nothing in these terms limits rights that cannot be limited under applicable law.

Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict of law rules. Any dispute will be handled in the state or federal courts located in Bexar County, Texas, unless applicable law requires otherwise.

Changes to these terms

We may update these terms from time to time. The version posted on this page applies to orders placed after the update.

Contact

Questions about these terms? contact us.

PupPooch, operated by Kaarvaan Group LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States

Still have questions?

Our team is happy to help with orders, sizing and returns.